Şikayetvar releases complaint data regarding foundation universities during the YKS preference period

With the announcement of the Higher Education Institutions Examination (YKS) results, the preference period for university candidates has begun intensely. During this process, a noticeable increase has been recorded in complaints and information seeking, particularly regarding foundation universities.

Data shared by Şikayetvar reveals a significant rise in both complaints and research on the platform regarding foundation universities during the preference period compared to previous years.

According to the data released by Şikayetvar, there has been a 45 percent increase in the number of complaints related to foundation universities since the start of the YKS preference period. Furthermore, page view rates for universities indicated a rise exceeding 60 percent. Site traffic reached critical levels, especially during the week when preference results were announced. The platform announced that it recorded a growth of up to 50 percent in the number of monthly users.

TOPICS CANDIDATES ARE MOST CURIOUS ABOUT

The intensified complaints and research regarding foundation universities have also revealed which topics candidates most need information on. The main issues most frequently voiced on Şikayetvar were as follows:

• Tuition fees: Among the most complained-about topics are sudden increases in tuition fees and uncertainties in payment procedures.
• Scholarships: The scholarship opportunities of universities, scholarship cuts, and the failure to fulfill scholarship promises are also on the candidates' agenda.
• Registration cancellation: Candidates who want to change their minds after registering frequently create complaints on the platform, especially due to difficulties in fee refunds.
• Graduation procedures: The length of the graduation process and bureaucratic problems in obtaining documents are among the other points criticized.
• Academic staff: Concerns regarding the adequacy and turnover of teaching staff at some foundation universities also stand out.
• Communication problems: Difficulties in contacting universities and disruptions in call center services are reflected as a common problem for many candidates.

According to the platform's data, the ratio of complaints regarding these topics within total complaints has increased significantly compared to last year. Especially issues related to scholarships and fees have a share of over 55 percent in the applications received by the site.

Şikayetvar stated that there was a 35 percent increase in weekly page views and a 40 percent increase in user visits. This situation shows that candidates attach importance to consulting public experiences before making decisions during the preference period.

Candidates have begun to research in detail the positive or negative experiences of students before them, rather than just looking at the base scores and success rankings of universities during the preference process. The increase in the number of complaints is evidence that the influence of personal experiences and social media comments on university preferences is gradually increasing. Platform managers state that this trend leads to increased competition, especially for foundation universities, and brings the need for transparency to the forefront.

In summary, the increase in complaints regarding foundation universities during the preference process that began after the YKS results draws attention as an indicator that candidates are now acting more consciously and inquisitively at the decision-making stage.

News Source: 12punto