Complaints about combi boilers peaked in November

The resolution platform Şikayetvar has announced the most common complaints regarding combi boilers during these days when cold weather is being felt across the country. According to data released by the platform, complaints increased by 195 percent in November compared to the previous month. When comparing the first 11 months of 2022 with the same period in 2023, it was observed that complaints rose by 21 percent.

COMPLAINTS ABOUT COMBI BOILERS PEAKED IN NOVEMBER

According to the data, when comparing the months of January, February, March, April, May, June, July, August, September, October, and November of 2022 with the same period in 2023, the rate of complaints in the combi boiler sector increased by 21 percent. According to the statement, the number of complaints, which was 442 in October 2023, rose to 1,315 in November, marking a 195 percent increase.

WHAT ARE THE MOST COMMON COMPLAINTS ABOUT COMBI BOILERS?

-Service providers ignoring warranty terms during combi boiler repairs and failing to evaluate malfunctions under warranty coverage,

-Service providers demanding excessive fees for installation and maintenance,

-Failure of the combi boiler to provide hot water,

-Service providers not showing up or failing to adhere to appointment times,

-The combi boiler leaking water,

-The combi boiler operating noisily,

-Long wait times for spare parts,

-Conditions promised for extending the warranty period not being honored when the combi boiler breaks down,

-Fake service providers using the company's name to victimize customers, and companies failing to prevent this,

-Refusal to provide a replacement or refund despite combi boiler malfunctions recurring repeatedly and the issue remaining unresolved.