How to make a return on AliExpress?
AliExpress is a major e-commerce platform where sellers from all over the world offer their products. However, there are times when purchased items may not meet expectations. In such cases, it is important to be informed about the return process.
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Steps to make a return on AliExpress
Create your return request: Log in to your account on the AliExpress website or mobile app and create your return request.
Specify the reason for return: When creating your return request, you must specify the reason for the return.
Accept the return terms: Read and accept the return terms.
Documentation based on return reasons: You may need to provide documentation based on the reason for the return (for example, photos if the product is damaged or sent incorrectly).
Approval of the return request: Wait for your return request to be approved by AliExpress.
Send the product back: After the return request is approved, you must send the product back.
Refund: AliExpress issues refunds for approved return requests.
If you are going to return the product, the shipping cost will be your responsibility. Shipping costs to China can be high. It may be to your disadvantage to proceed without checking these. If you are going to ship via PTT Cargo, you should make an assessment based on the size and price of the product you are returning.
Once the return process is approved, your refund will generally be reflected in your account within a few business days. However, this period may vary depending on your bank.
If you encounter any problems, do not hesitate to contact AliExpress customer service. You can get help via live support or email.