25 lira water order dispute escalates: Ezgi Yen's complaint posts become a trending topic on social media

A post by X user Ezgi Yen regarding a water order has turned into a widespread debate after her past complaint posts on her account became a subject of discussion.

12punto 15 September 2026

A complaint by Ezgi Yen, who posts on X under the username “@ezgiyenn”, regarding a Hayat Su order placed through Getir, quickly became one of the most talked-about topics on social media.

Yen wrote that despite selecting a “premium” product, she was sent a standard product and was therefore overcharged by 25 lira. The Getir Support account responded to the post, requesting that she provide her order details via direct message.

Ezgi Yen’s water order post reached wider audiences through quotes from other users.

PAST POSTS ALSO BROUGHT TO THE AGENDA

As the post spread, users began examining past posts on Yen’s profile. It was observed that the account contained numerous complaints and requests directed at various institutions over the years, ranging from banks and stores to delivery companies and municipalities.

Numerous requests and complaint posts directed at different institutions on Yen’s profile drew attention.

Posts regarding cargo delivery also began circulating on social media.

Social media users humorously likened Yen’s account to a “complaint tracking system” and a “Şikayetvar account.” While some posts became a subject of humor, some users argued that it is natural for a consumer to seek their rights even in disputes involving small amounts.

Yen’s previous posts containing harsh language directed at Dyson were also brought to the agenda.

The post directed at Şişli Municipality regarding snow and salting became a subject of humor among users.

A refund correspondence with a store account was also among the examples that were reshared.

Some users quoted Yen’s old posts with humorous comments.

THERE WERE THOSE WHO SUPPORTED AND THOSE WHO CRITICIZED

At the center of the debate was the question of whether the 25 lira difference was “worth complaining about.” While the small amount was highlighted in the criticisms, supporting users stated that consumers have the right to object if companies provide faulty products or services.

Old posts directed at banks also became a subject of comments on social media.

Ezgi Yen, on the other hand, did not take a step back and made new posts following the reactions. Yen argued that disregarding grievances involving small amounts reduces objections to corporate practices and stated that she would continue to “seek her rights.”

Ezgi Yen responded to the belittling of the 25 lira difference from her social media account.

Yen’s posts regarding different product contents also came back to the agenda.

THE DEBATE MOVED TO EKŞİ SÖZLÜK

The agenda that started on X later reflected on Ekşi Sözlük. While a “Ezgi Yen” thread was opened on the platform, it was seen that numerous entries were made about the user.

Comments regarding Yen’s social media posts were included in the thread opened on Ekşi Sözlük.

An old post regarding a cinema ticket refund was also one of the examples that re-entered circulation.

Yen’s social media profile biography includes information that she studied at Istanbul University and Üsküdar University, and also holds a master’s degree in Forensic Sciences.

Ezgi Yen’s education information and account details are included on her X profile.