The iPhone Duo, which stands out as Apple's first model in the foldable phone market, is on the agenda with complaints regarding screen durability. The screen crack, which is stated to occur on the hinge line of the device that went on sale in Turkey with a price tag of approximately 230,000 TL, has now been seen in a unit sold in Turkey.
In the shared images, it is reported that significant panel damage has occurred in the area corresponding to the folding axis of the device, and that there is pixel loss and issues with touch functionality in a part of the screen. In similar complaints, it is suggested that the damage may be related to pressure and mechanical stress on the folding line rather than external impact.
According to user reports, the problem did not appear after long-term use in some devices, but in a very short time. In some posts around the world, it was claimed that the screen became unusable about 6 hours after being taken out of the box and after nearly 20 opening-closing movements.
SERVICE PROCESS IS A MATTER OF CURIOSITY
In foldable phones, the hinge design is seen as critical for the durability of the flexible OLED panel. While brands such as Samsung, Huawei, and Honor have been using different hinge solutions in this field for a long time, early complaints about Apple's first foldable model have created question marks among users.
According to allegations, it is stated that Apple is examining the damaged panels and user feedback. In industry circles, it is rumored that the company may update hinge tolerances on the production line and could announce a service program that includes free screen replacement or device replacement for the first batch of devices.
How the warranty and replacement process will work for the iPhone Duo, which has settled into the high-end price range in Turkey due to the impact of high exchange rates and taxes, is among the topics that users are most curious about.
News Source: 12punto
